Driver & installation issues Entrust range
If you are struggling to connect via USB or Network and cannot install the driver onto your laptop, these are the steps to follow.
1. Install the driver onto your laptop by going into the entrust support site for your specific card printer.
2. Remember to uninstall any previous card printers connected to your laptop. Go into the control panel and uninstall previous card printers. E.g. This could include Evolis, Fargo card printers and others.
3. To uninstall previously installed drivers. Open previous drivers where they have been installed on your computer or downloaded and click uninstall.
4. Go into the device manager, and left-click on your device. Mine was saved as Sigma and had a yellow error added to it. Click Uninstall. Once uninstalled, select action and scan for hardware changes.
5. If this does not work, left click on your device (Sigma) and select update driver.
6. You will have to source the driver to where you downloaded it. For example, mine was downloaded in the downloads folder, so I will select that folder in the browsing section.
7. Wait for it to install the driver onto your laptop. Remember you deleted it when you uninstalled the previous drivers, so it is trying to connect the new driver to the new printer.
8. Go back into the installation process. You will see it would have worked using a USB or Network connection.
9. Print your card and see that it is connected properly.
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