Hacknight
Recorded September 24, 2024
Topic: Bringing Complaints Online at the City of Toronto
Have you ever had an issue with the City and wanted to submit a complaint? Previously, each of the City’s internal divisions had their own process, making it difficult to navigate. This Complaints & Compliments project is the foundational step towards unification. We will share with you some ups and downs from this project implementation and do a few interactive sessions on things to come.
Speakers:
Lisa is an interaction and service designer and her current assignment is at the City of Toronto doing service design. She is a stubborn optimist and who believes in kindness as the only way through today’s complex challenges. She's also a lover of the mundane; finding joy and humour in experiences for the 100th time and the 1st time.
Argerie is a service designer working at the City of Toronto. Empathy guides her way of experiencing the world around her. She believes exploring issues through a systems lens is a vital component to solving complex problems.
About Us:
Our weekly civic tech hacknights bring together Torontonians (designers, coders, urban planners, government staff, mappers, policy-makers, students, communications strategists, community organizers, and more) who share an interest in making Toronto more responsive, prosperous, sustainable, and equitable through design, tech, and data. Come and be part of it!
For more info: http://civictech.ca
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