SAP C4C Basic System Overview

Published: 10 March 2020
on channel: Ashok kumar M

5,623

In this video have explained on the SAP C4C system overview and compared the same with SAP ByD system. You will learn how the system will look like and other aspects here.

Today’s competitive market, it is important to meet customer requirements and align your sales, marketing and service business lines to provide higher customer satisfaction. It is also important to design a cheap, integral solution that helps an organization to achieve its objectives and meet customer needs in a flexible environment.

SAP Cloud for customer (C4C) is a cloud solution to manage customer sales, customer service and marketing activities efficiently and is one of the key SAP solution to manage customer relationship.

SAP C4C is based on the following individual products −

SAP Cloud for Sales
SAP Cloud for Marketing
SAP Cloud for Social Engagement
Following are the key objectives of SAP Cloud for Customer −
Relationships
Collaboration
Insight
Business Processes
Following are some interesting facts about SAP C4C −

SAP Cloud for Customer solution is available from June 20, 2011.

SAP C4C is available in 19 languages.

You can easily integrate C4C solution to SAP ECC, CRM and Outlook using SAP NW Process Integration or SAP HANA Cloud Integration HCI for standard scenarios.

SAP C4C is a new product of SAP based on SaaS (software as a service), PaaS (Platform as a service) and IaaS (Infrastructure as a service).

SAP C4C connecters are available for popular middleware like Dell Boomi for cloud integration, Informatica, MuleSoft for application integration etc.

Advantages of SAP C4C
Following are the benefits of using C4C management −

One of the key benefits of using SAP C4C is its operation expenditure cost and operation maintenance.

You can take licenses as per your requirement and it can be increased on demand.

SAP C4C solution is managed by vendor and all operational costs and maintenance is the vendor’s responsibility.

SAP C4C solution allows you to manage customer needs from anywhere and with seven-layer security from cloud service providers.

You can access all customer information regardless where they are stored or available.

SAP C4C is based on cloud and use secure and fast communication using web, mobile and supporting mobile platforms iOS, Android and Windows devices, in both online and offline mode.

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