BoldDesk Knowledge Base Software: Getting Started
In this video, you will learn how to set up a knowledge base, categorize and create an article, handle roles and permissions, use other settings, and optimize your help center for search engines and social media in the agent portal. I will also explain how to set up and access a knowledge base in the customer portal as well, and how to utilize knowledge base articles in tickets.
BOOKMARK DETAILS
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[00:00] Introduction
[00:50] Create a new category
[01:47] Create an article with on-page SEO
[03:59] Roles and permissions
[04:17] Other settings in the article details page
[05:45] KB module
[07:00] Set up a knowledge base in the customer portal
[09:22] Use an article in a ticket
BOLDDESK
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Product overview: https://www.bolddesk.com/features
Knowledge base software: https://www.bolddesk.com/knowledge-base
Blog: https://www.bolddesk.com/blogs
Get in touch: https://www.bolddesk.com/contact-us
SUBSCRIBE
BoldDesk on YouTube: / @bolddesk
SOCIAL COMMUNITIES
Facebook: / bolddeskapp
Twitter: / bolddesk
LinkedIn: / bold-desk-app
#knowledgebasesoftware #kbsoftware #bolddesk
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