Process Mining Academy - Multi-dimensional Process Mining
In this session of the Process Mining Academy, Belal Abusaleh covers multidimensional
maps (MDM) one of the most powerful capabilities in Process Mining for visualizing and exploring
interconnected processes across multiple tables in a single unified view.
Topics covered:
What multidimensional maps are and when to use them
Two setup methods: use case toggles and child entity configuration
Live demo: Incident + SLA Breach analysis
Live demo: Requested Item + Approval + Catalog Task (approval bottlenecks)
Live demo: HR Onboarding lifecycle (multi-level child entities)
Live demo: SPM Idea to Demand to Project to Story chain
Live demo: Interaction to Incident and Case analysis
Tips for inter-table connection filtering and histogram analysis
How to use Evaluation Projects to get started quickly
Find previous Academy sessions and register for upcoming ones:
https://www.servicenow.com/community/...
#ServiceNow #ProcessMining #ProcessIntelligence
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