TOPdesk Tutorials | How to create categories and subcategories

Published: 02 August 2021
on channel: TOPdesk

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This video explains how you can create categories and subcategories in TOPdesk. In TOPdesk, you can use categorizations to classify data. This categorization comprises a tree structure featuring categories and subcategories. By using categorization, you can automatically assign calls to a specific operator, display standard solutions, or create reports.

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