Normalization – Part 7 – Software Installations

Published: 21 September 2023
on channel: Secretary of Simplification

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With normalization in ServiceNow Software Asset Management, you can easily normalize software installation records from any source, using a central, ServiceNow-curated Content Service. This content service is a list of millions of different software, so there's a good chance your software installations will be identified, thereby giving you standard values through which you can then match them with corresponding software models and licenses.

Further learning

Software Asset Management Content Service
https://docs.servicenow.com/csh?topic...

Software normalization deep dive (SeviceNow Support)
https://support.servicenow.com/kb?id=...

Timecodes
0:00 Intro
2:30 Opt-in to Content Service
5:00 A quick test – creating a software model
8:00 Importing software installation data
9:11 Software discovery records and normalized values
12:40 Pattern normalization rules for homegrown software
13:37 Normalizing partially normalized records – a must!
17:28 Outro

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