How to integrate Document360 knowledge base with Intercom
With the Document360 intercom integration, you can now provide real-time help to your users. Intercom and Document360 can be used together to give real-time support for your website visitors by searching for and sharing articles (links or article content) from your Document360 knowledge base within the Intercom messenger
After successfully installing the app in your workspace, you will need an API key to complete the configuration. Return to the Document360 site and complete the steps outlined below to receive this API key.
𝐀𝐏𝐈 𝐤𝐞𝐲 𝐠𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧 𝐨𝐧 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝟑𝟔𝟎
1. Click on Settings → Knowledge base portal → Extensions
2. Under the Helpdesk tab, you can find the Intercom widget
3. Click on the (+) to generate a unique API token
4. Click on the copy icon next to the generated token
5. Paste the copied API token in Intercom to complete the integration
𝐒𝐞𝐭𝐭𝐢𝐧𝐠 𝐮𝐩 𝐈𝐧𝐭𝐞𝐫𝐜𝐨𝐦 𝐦𝐞𝐬𝐬𝐞𝐧𝐠𝐞𝐫 𝐨𝐧 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝟑𝟔𝟎:
1. Once you have acquired the Intercom App ID, copy it
2. Head back to Document360 dashboard, go to Settings → Knowledge base site → Integrations
3. Click on Add new integration button on the top
4. Select Intercom from the list of integration options available
5. In the description, field enter a name or any text
6. In the Intercom ID field paste the copied app ID
7. Click Add
Here is an elaborate guide for you to refer: https://bit.ly/Intercom-integration
Chapters:
0:00 Introduction
0:17 How to set up Extension
1:17 Extension Use
Find out more: http://bit.ly/AboutDocument360
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