Automatic Callback from Queue

Published: 19 March 2021
on channel: Zultys

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This feature allows a caller in an ICC queue to request a callback via their callerID or caller entered number. Once the request is left, the caller may hang up. The callback request maintains its’ place in the queue and is delivered to an agent. The system places the outbound call to the callback number and connects the agent to the call. The feature is accomplished by routing the callback request to a specific Auto Attendant(AA) extension that runs a unique script. Variables and routing associated with this AA extension allow the feature to operate.

**Requirements
• IVR (Advanced Auto Attendant) License
• QCB script

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